CCRA Professional Services LLC

Frequently Asked Questions

Water inspection scheduling

How do I schedule an inspection online?

Go to Schedule an inspection, enter the confirmation code from your notice letter, then choose an open appointment time. You can update contact information and notification preferences before confirming.

Where is my confirmation code?

Your confirmation code is printed on the inspection notice letter mailed to your service or mailing address. It is a short code (typically six characters) that links your account to the online scheduling page.

Do I need a phone number to schedule?

Yes. A phone number is required to confirm an appointment online so we can reach you about your inspection.

How do email notifications work?

Email updates are opt-in. Check the box on the contact form only if you want confirmations and reminders sent that way. You can change your preference when you return to your scheduling page with your confirmation code.

Can I reschedule or cancel?

Return to /schedule with your confirmation code, pick a different open time, and confirm the change. If you opted in to email notifications, we will send updated confirmation details by email.

Why don’t I see any open appointment times?

Available times depend on inspector calendars and scheduling windows for your account’s entity or municipality. If no slots appear, check back later or contact CCRA using the address below.

Who do I contact for help?

CCRA Professional Services LLC
P.O. Box 572
Marseilles, IL 61341