CCRA Water Inspection Program

SMS & messaging compliance

This public page documents how water customers consent to appointment text messages on our scheduling site. Use this URL for carrier / Twilio campaign registration.

https://ccra-inspect.com/compliance

Customer opt-in (scheduling account page)

After entering a confirmation code, customers see their account, contact fields, and notification choices. Checking Text me appointment updates is the SMS opt-in. The illustration below matches that screen.

Your account

Customer name

Service address on file

Confirmation code

ABC123

Contact & notifications

A phone number is required to schedule. Review the contact info on file, update it if needed, and choose how you want appointment updates.

Phone *

555-0100

Required before you can confirm an appointment time.

you@example.com

Email me appointment updates Confirmations and reminders to the email above.

Text me appointment updates Confirmation texts to the phone number above.

Save contact info

Changes are also saved automatically when you confirm an appointment.

Illustration of the Contact & notifications section on /schedule (confirmation-code account page). SMS is optional and only sent when the text updates box is checked.

Message program details

Program name: CCRA Water Inspection appointment updates
Who can receive texts: Water customers who look up their account with a confirmation code on our public scheduling page, provide a phone number, and opt in to text updates.
Message types: Appointment confirmation and related scheduling updates for water inspections (for example, date, time, and timezone of a booked or rescheduled visit).
Message frequency: Message frequency varies. Customers typically receive a small number of texts per inspection (such as when an appointment is confirmed or changed).
Cost: Message and data rates may apply.
Opt out: Reply STOP to any CCRA appointment text to opt out of further messages. You can also uncheck Text me appointment updates on your scheduling account page and save contact info.
Help: Reply HELP for help, or contact CCRA Water Inspection Program support through your local utility / inspection office.
Privacy: Phone numbers collected for scheduling are used to deliver the appointment updates you request and to administer the inspection program. We do not sell your phone number.